CHAMBERS COMPLAINTS PROCEDURE

 

Our aim is to be aware of clients needs and expectations and, by tailoring our services, both legal and administrative, to meet them with a good service at all times.


We periodically send our professional clients requests for feedback on the service which they have received, but we are always pleased to received feedback from any client. You can provide feedback at any time using our feedback form.


However, should the need for a complaint arise, Chambers has a recognised procedure which ensures such complaints are given proper attention and dealt with as swiflty as possible.

Any complaint by a professional or lay client should be made without delay, and must ordinarily be made within 6 months of the act or omission complained of.


You can download a copy of our complaints procedure.

 

Once you have read the complaints procedure, should you want to make a complaint by email (as opposed to by telephone or post - both of which can be accomodated) please send the details of your complaint to complaints@thomasmore.co.uk